How to Claim Your Package at CMEC / EMS PhilPost Office in Pasay

I was very happy to win a bid at eBay and really excited to having the items. From day to day, I’ve been keeping track of the packages coming from Hong Kong. For almost a month, the status remain unchanged: Item for Customs Examination. I then received a letter on October 26th stating I should present a copy of the proof of payment for the items to the CMEC Office located in Pasay.Β In my head, I already thought that I’ll be summoned and then get extorted.

Filipinos are very well aware of the horror stories from the Bureau of Customs. Stories that gone viral in social media – overtaxed items, hidden charges, missing, lost, or opened packages – and the list goes on. I was hoping none of those would happen to me.

A little bit of research…

Here is the process flowchart from the Customs website. The guards are friendly so don’t hesitate to ask them questions and they’ll be happy to assist you.

VERY IMPORTANT TO KNOW
Shipments under P10,000 are tax free so take advantage of that.

Track your package using PhilPost site
https://tracking.phlpost.gov.ph/
https://tnt.phlpost.gov.ph/

If your package remains in the Item for Customs Examination status for weeks, most likely you’ll be summoned to their office.

CMEC / EMS Office Address
Address: Domestic Rd, Pasay City
Phone: (02) 854 4902
Office Hours: 8AM-5PM

How to commute to CMEC / EMS Office?
Ride a bus with the MIA / NAIA signboard and tell the conductor to drop you off at Park ‘N Fly. Go to the PTT Gas Station and walk along the road. Just a few meters from there and you’ll be at the PhilPost Office.

What to bring?
– Two valid IDs
– Your package tracking number/s
– Proof of payment for the package / invoice of the package
– Payment for storage fee (112 pesos per package)

Here is my experience and walk through on how to claim the package πŸ™‚

JpegThis is where you’ll drop off, Park ‘N Fly and PTT Gas Station. (Sorry for the bad quality of the photo.)

JpegWalk a few meters from this side and you’ll see PhilPost in a few meters.

JpegWelcome to PHLPost Central Mail Exchange Center.

JpegAsk the guards, they are very nice and will guide you with your concern.

JpegI was instructed by the guard to proceed to the second floor. Here, I presented the tracking number and submitted two valid IDs which they will scan. Afterwards, I was told to proceed at the waiting area while they look for my package in the storage / sorting room.

JpegHere are other people waiting for their names to be called.

JpegThe EMS (Express Mail Service) Window.

JpegAfter a few minutes, my name was called at the CVST MS Office window. My package was opened and checked by the Customs Officer. She was a bit strict but nice as well and asked for the proof of payment. The packages did not exceed P10,000 so I was not taxed. Should your items exceed the threshold, you’ll then be presented with a computation of how much you’ll pay.

JpegI was told to proceed to Window #2 and paid only 224 pesos for two packages. I then returned to the CVST MS Office window and showed the receipt.

JpegTada! My package was released! Yokatta! :)

Overall, it was a pleasant experience. I was very nervous but then it went well!

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171 thoughts on “How to Claim Your Package at CMEC / EMS PhilPost Office in Pasay

  1. Hi,

    Question lang, if ang amount ng binili mo is around 10,500. Ang bibigyan ba nila ng tax is yun 500 lang or ang whole amount?

    Thanks, Erwin

    Like

      1. nope. based on my experience, lumampas lang ng 32 pesos above 10k ung items ko, tinaxan na nila ng buo ><

        Like

    1. Hello po kase first time po ako kukuha ng package/parcel from my boyfriend in Japan sa CMEC and it’s already arrived napo i was tracked it.. And medyo malayo samin yon nueva ecija pa po ako Ok naman na po kaso iniisip KO how many ID are need para MA claim ang parcel??

      Like

      1. I watched how to claim and they use 1 valid I’d and other says that need to bring 2 Valid ID and I now was. Nervous because but hindi pA naman inaabot ng week actually days palang and I always check and track it and last that I track is “items arrived in provincial office ” so I think it means ready to pick up na kase if incase Wala matanggap na notification or any email from Philpoost I think I should go in CMEC IN PASAY but I don’t know how many ID are need I have only 1 valid and government issued ID paki notice po thank you πŸ˜˜πŸ˜πŸ˜…

        Like

  2. hello!! I just read your blog and I’m wondering if you will only get your ems package in pasay? I am from Laguna and I am kind of nervous or afraid that I need to go to Pasay to get my package. Will they deliver your ems package to your local post office? thank you :)))

    Like

    1. Hi Shane!

      Kindly track your package first, if you’ve been waiting for weeks or more than a month, you should receive a letter that your package is on hold in Pasay. If you did receive a letter, sadly – you have to go to the Pasay office.

      Hope it helps πŸ™‚

      Like

  3. I receive a text message from phil post (ems) that our package arrived in manila. the text message states that the package held at customs ready for pick up. we live in qc, same as the address of the receiver written on the package, does it mean that we still have to get the package in pasay? thanks for help.

    Like

  4. Hello! Thanks so much for taking the time to explain this. I was feeling a little lost when I received the notice because there were no specifics or contact numbers, or if you can just mail the requirements or bring it yourself, if the processing will take weeks or minutes, etc etc. This was very enlightening. =) Would you know if I could send someone with an authorization?

    Like

  5. Hi Sir, i have the same verification to provide the Invoice and Proof of Payment. Ano po ang na i provide nu na documents? nag provide po ang ebay ng receipt? Thanks

    Like

  6. Hi anung valid ID ang pwede sa pag pick up ng packages? pwede ba ang pagibig card at philhealth or company ID? thanks

    Like

  7. Hi there! My package is showing ‘customs information’ on the PHLPost Tracking website. What does that mean? Also, I don’t have the invoice because I didn’t buy the item. It was just sent to me as a gift.

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    1. Hi gayle! I think it is still for review. Since you don’t have an invoice/proof of payment, kindly ask the sender for it. Screenshot conversations of the item being a gift and print it so atleast you have something to show at the customs.

      Like

  8. Gud pm gusto ko lng po magka idea how much ang tax if the goods cost 30k plus kasi bka kulang dala ko money. Thanks Beth

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  9. Hi there! I used my officemates credit card and his name appeared on the receipt as the payor. do I need ID’s of my officemate or mine is enough? In the receipt, my name is the recepient of the parcel.

    TIA!

    Like

  10. Hello po ask ko lang hindi ba sila nagdoor to door delivery kasi ung inlaw ko complete adress ko naman nilagay nya and sbi s united states postal office nla door to door daw yun idedeliever.

    Like

  11. Hi
    I just wanna ask why my package is not yet arrived . I already checked my item and it is held by the customs but I didn’t teceived any messages from the custom . Do I have to go to the CMEC ? To get my package thanks

    Like

  12. hello friend, may ebay invoice / receipt ba sa loob ung package mo? tapos i-tally nila dun sa dala mong proof na dapat same ung price? may ganung process ba? or ung pinaka proof lang ng price for assessment eh ung dala mong invoice / screenshot ng price sa ebay? i need your help..

    Like

  13. Merjeane Angelo
    Question paano ko po kaya makukuha package ng kapatid ko nawala po cp ko nan doon po yung tracking no. Na send niyo sa no. Ko grabehh bakit di Pa po kasi sa house namin deliver ang package kailangan Pa puntahan sa office niyo ang layo po niyan sana ma sagot po Salamat

    Like

  14. bought something from e-bay for 50k (shipping included), brought my sales invoice pero sabi sa akin nung fat lady boss ng BOC na gawa-gawa ko lang daw yung invoice na yun and di sya naniniwalang P50k lang daw yung binayaran ko kaya she demanded P10k from me. This happened almost exactly a year ago.

    Like

  15. Hi
    Tanong lang po. Nagpadala po kase saken yung boyfriend ko ng letters and somes of the gift. June 19 palang nasa Custom na pero until now nasa custom padin. Kailangan ko bang kunin pa yun sa philpost or wait still.

    TIA

    Like

    1. Hi Mitch! wait ka pa konti kc 3 business days pa lang naman. Mabagal talaga ang usad niyan. Monitor mo na lang sa tracking page baka maipadala na sa iyong local post office. πŸ™‚

      Like

  16. Hello! Nakalagay sa tracker en route to delivery office. Do they deliver door to door or not? And if di ako nakareceive ng notification card, paano ko malalaman kung saan ipipick up ang item? Thank you!

    Like

  17. Hello! Nakalagay sa tracker en route to delivery office. Do they deliver door to door or not? And if di ako nakareceive ng notification card, paano ko malalaman kung saan ipipick up ang item? Thank you!

    Like

  18. hi! usually, how many days before we receive the notice letter to pick up the package from the Manila Central Mail Exchange Center? my item has been there for over a week now. thanks!

    Like

  19. hello. how many days n yung packqge ko.july 5 pa yun until now wala parin hindi nadedeliver in my hands. need ko na mga papers ko ilng days nlng ng natitira. nakalagay sa tracking event july 11 p madeliver.until now wala. kilan pa b madedeliver yan?pgdating sakin expired n mga papers ko. kaya nga EMS pra 3days lng pero bkit gnun..plzzz reply.

    Like

  20. Hello, I have a question po. The tracking page that I use has not been updated in weeks and it says that the current status is “foreign receipt” and it’s in pasay. Do I have to wait for a notice letter to get my package?

    Like

  21. Hello! Is CMEC / EMS Office open in weekend too?
    My package been stuck in ‘Item for Customs Examination’ for a week now, I’m really starting to get worried so I’m thinking of going there to get my package. Airmail packages or any packages held by custom can be claimed there as well right? Thanks in advance! πŸ™‚

    Like

      1. Thank you that helps a lot! πŸ˜€ what about this coming monday? do you think they’re open? (there’s a sona 2018 and all).

        Also for example I able to claim my package in pasay, is there a bus somewhere near pasay office too or do I need to call a taxi to get back home? (I’m from pasig)

        Ah and sorry for the questions ^^; Its my first time to encounter going to pasay just to claim my package.

        Like

      2. Hi Ken! I believe only QC’s offices are closed during SONA. Pasay is way too far from QC so i think they are open. πŸ™‚ Yup there’s a bus that goes straight to EDSA/Fairview/Monumento πŸ™‚

        Like

      3. Got it, last question πŸ˜†

        As for the invoice of the package, a xerox of PayPal invoice is ok right? I bought the item in Japan using Japan proxy so I only have the PayPal invoice as proof of payment. (I could also print the whole site where I bought it, with the picture of the item and price on it just to be sure 😭.)

        Like

  22. Hi! Kung 3 weeks na tapos “Item for Customs examination” pa rin, kailangan na ba ipickup sa office nila? Malayo pa naman ako sa office nila, kung pupuntahan ko naman, yung magagastos ko na pamasahe halos same ng item na binili ko from China. Di makatarungan yon! πŸ™‚

    Like

  23. Thank you very much for this. I live nearby Pasay Post Office and I cannot wait until my package arrives which are collectible toys coming from HongKong which are not exceeding 5000 pesos. Your guide has given me some assurance and somehow a guarantee that I wont be extorted. Thank you.

    Like

  24. Hi! Pinakita mo lang po ba yung receipt/invoice or binigay mo din po sa kanila? Okay lang po kaya screenshot or yung online invoice lang… Or need po talaga magpaprint? Thanks po!

    Like

    1. Hi Kage! Printed po yung sken kc kukunin nila, tapos iphotocopy nila valid IDs mo. πŸ™‚ I suggest iprint mo na mamaya ipaprint pa sayo maghahanap ka pa ng comp shop πŸ˜‰

      Like

  25. Hello sir.. Taga Ilocos Norte ako.. and bumili kase ako ng iphone 7plus worth almost 700$ kasama na shipping.. Pero sa tracking page ng amazon eto nakalagay..

    ” YOUR PACKAGE IS DELAY IN THE CUSTOMS CLEARANCE PROCESS.. YOUR PACKAGE IS CLEARING CUSTOMS.. PLEASE CHECK BACK LATER FOR MORE DELIVERY INFO FROM USPS.. WAS EXPECTED AUGUST 16″

    Tanong ko po sana kung pano yun? should i wait po ba according to their instruction or need ko din pumunta sa main office nila kase anlayo ng babyahin from ilocos norte pa,.. grabeng service to

    Like

  26. hello. i ordered from ebay last july 26 amounting 10k up. last update ng tracking august 10 nakasabi Item for Customs examination. Wala pa ako natanggap na text or any mail as of the moment from the custom. ang problema ko lang is taga mindanao ako. Medyo malaki po gastos if pupunta ako ng pasay office para i claim. another problem hindi siya pwede madelay. perishable items kasi inside. any ideas po kung ano gagawin ko?

    Like

  27. Will they only open it once you claim it? My worry is that my package is sealed and I would like that I am the one to open it. Can I open it instead at the customs?

    Like

  28. Hi gd pm can I ask u? Bkit Hindi ko pa na tanggap ang package delivery ko until now kasi July 27,2018 pa yon pinapadala sa fiancee ko galing lebanon to Cebu pero wla pa akng na receive na text at email nila

    Like

  29. Hello,
    Applicable ba to sa case ko kasi ung package ko is pinadala thru fedex at nagka problem daw sa clearance sa customs(pasay) nag send n kmi sa fedex ng proof of payment ung screenshot sa website na pinagbilhan nmin ng item at screenhot ng bank debit transaction. pero ang tagal ng update ng fedex araw araw kmi nagtatanong mag 1 week na lagi lang nila sinasabi na for approval ng examiner(customs officer). Tinanong din nmin si fedex kung pwede kami pumunta personally since ang tagal ng proseso pero sagot nman nila di daw sure kung kakausapin ni examiner si consignee. totoo ba un? kasi kmi nman ung hinahanapan nila ng proof of payment tapos kmi pa ung di pwede kausapin ni examiner? Nag aalala ako sa fee na babayaran mag 1 week na sa customs eh.

    Thank you.

    Like

  30. Hi,yung saken naman ang sabi arrived at pick up point pero ang nakalagay naman sa ibaba eh phmnlf philippines, pano po kaya yun? Ilocos norte pa po kc destination nya,thanks in advance

    Like

  31. Hi! I just wanna make sure. Because the person I sent the package to has no any valid IDs 😦 and she only have a school ID. Would they let her take the package or not? Thank you so much. I’m just really worried about it.

    Like

  32. Help naman po, nag send ako ng package sa husband ko at hanggang ngayon Held in Customs pa rin 5 days na. and I already send the proof payment to their email. My husband lives in Nueva Ecija pa. hindi pa kami nakakatanggap ng letter from post office, what we should do? nag aalala na kami mag asawa..

    Like

      1. sir tanong q lng po kung pwede bng makuha yung envelope q sa cmec ng walang notice card?may tracking number nmn po aq.tagal n po kc sa cmec.tumawag po kc aq nalimutan q lng itanong if pwede.tapos ng tinignan sa record yung tracking number nandon na nga noong sept 22 pa.nagka damage daw yung envelope kya binigyan nya aq ng dapat tawagan nd n,n po makontak..nagtataka lbg po kc aq kung bakit hangang ngayon nd pa naprocess more than a week na.ei envelope lng na maliit yun galing canada.sa mother q pa kc yun sa kanya naka adress 70 years old na sya.kya po nag sisiguro aq kung makukuha ng tracking number lng layo po kc kmi navotas pa…senior cetizen id obg po sya meron tung postal id nya expired na po
        Sana po matulongan nyo km …god bless po

        Like

      1. hi poe magandang umaga pwedi po mag tanong? nasa dipilog city ako ngayon tapos my later ako na recieve need to proof of payment .. ano gagawin ko ipalbc kopaba ang proif payment or mag gmail nlang ako nag layo kac yapos hindi nila ideliver kng wlang proof of payment nka note..ano gagawin ko please help i need my package arrive thanks for this comment help

        Like

  33. Dear Sir,
    Itatanong ko po yung package namin na EE074923152PH returned package po iyon failed delivered po nasobrahan po lasi sa no. of items, mahohold din po ba sa customs yun? Pinareturn na lang po namin iyon, kaso ngaun wala na kaming balita hindi na namin matrace walang reply ang EMS at walang nag nonotice samin kahit reply via email or response po sa tawag sa EMS. Sa tracking wala po sya location or office kung nasaan na yung package po. Itanung ko na din po sana kung my tax po ba iyong ganung case na returned items na failed delivery? Kasi po ay product of the Philippines naman po iyon at nataxan na po sya ng VAT upon purchase?

    Like

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