Cebu Pacific Air cancels flights due to bad weather condition, aircraft maintenance/servicing and recently due to the Philippine government’s directive to stop flights at NAIA to help minimize the spread of the corona virus (COVID-19)
You can avail of the Travel Fund option which can be used to pay for future flight booking. The travel fund is valid for 180 days or 6 months from the date of creation – plenty of time to score those seat sale. 😉
Let me guide you through the process on how to avail the travel fund.
Login to your account at https://www.cebupacificair.com/ and click Manage Booking.
Select the booking you wish to refund and click Manage.
Select Buy Add-ons, Rebook or Cancel for Travel Fund and tick the checkbox for Cancel Flight.
Scroll down to the bottom and hit Continue. A pop-up will appear, just click Continue.
In the next screen, select which flight/s would you like to cancel. Tick the checkbox and hit Continue.
A pop-up will appear stating that changes will be applied to all passengers, click Continue.
You will now see the Cancel Summary screen, click Continue.
It will then be processed and once successful, you will get a confirmation that the booking has been closed and placed in a Travel Fund.
And we’re done! Easy right? 🙂
If you haven’t read yet, here is the terms and conditions for the Travel Fund.
Lastly, you can now use the Travel Fund when you book future flights. 🙂
Hope it helps! 🙂